Thank you for reaching out to us.
Due to the large number of queries we receive each day, we’ve created a common list of frequently asked questions below.
I didn’t receive or can’t find the item I bought from your shop.
If you’re having trouble with your order, please use the LunaSol.co Contact page and someone from our support team will be with you during their available hours of Monday – Friday.
I want to report an issue, error or bug with the website.
Please use the contact form below and direct your message to Website Support by selecting that option from the “TO:” dropdown menu.
I’m going through a spiritual emergency and/or experiencing suicidal thoughts.
Hang in there! If you’re experiencing a spiritual crisis, you can find out more information and specialized resources in our spiritual emergency article. (For professional guidance, see the ‘Helpful Resources’ section in the article.) If you’re concerned about your mental health and are experiencing suicidal ideation, please contact one of the following hotlines as soon as possible. There is always compassionate help and guidance waiting for you. Please know that we are sending our love and support to you.
I want to republish one of your articles or reference your work in my writings.
If you would like to republish one of our articles, please read the following instructions. If you want to use some of our material in an article or book, please properly credit this website, the article’s author, and provide a source URL link to the original article in your References section.
I need to ask you a question and get your advice. Do you offer one-on-one personal guidance?
We don’t offer one-to-one sessions at this time. Also, while we don’t answer direct questions through email due to time limitations, you’re welcome to ask a question in one of our blog posts. You may receive a response from us there or potentially from another kindred soul. You can also join our Facebook Group if you need further help.
I want send you a physical letter/card/present.
That would mean a lot to us! You’re welcome to send snail mail to:
Luna & Sol, PO BOX 3240, JOONDALUP, WA, 6027, Australia
(We may or may not be able to respond due to our commitments – but know that we LOVE and appreciate the effort taken in sending old fashion mail! It’s so thoughtful and makes us feel more connected to you.)
I just want to say thank you.
Aww, thank you so much ♡ We love receiving thank you emails! They warm our hearts, make us smile, and remind us of why we do what we do. So feel free to reach out in the contact form below. We’d love to hear from you!