Contact Us

Thank you for reaching out to us. Before getting in touch with us, please read the following frequently asked questions:

FAQ:

I need to ask you a question and get your advice. Do you answer questions through email or offer paid one-on-one personal guidance?

Due to our limited time and energy, we don’t answer anything other than shop-related queries via email. However, we do offer personal guidance in our Shadow & Light membership if you need help with something in your life. In S&L, you have the ability to receive personal spiritual support through our Q&A offering. Ask us anything about your spiritual path and have it answered, guaranteed!

I didn’t receive or can’t find the item I bought from your shop.

If you’re having trouble with your order, please use the Lonerwolf Shop Contact page and someone from our support team will be with you during their available hours of Monday – Friday. We also have a Live chatbot there that can help you through common issues.

I want to report an issue, error or bug with the website.

Please use the contact form below and direct your message to Website Support by selecting that option from the “TO:” dropdown menu.

I’m going through a spiritual emergency and/or experiencing suicidal thoughts.

Hang in there! If you’re experiencing a spiritual crisis, you can find out more information and specialized resources in our spiritual emergency article. (For professional guidance, see the ‘Helpful Resources’ section in the article.) We are not equipped to support you through email, so if you’re concerned about your mental health and are experiencing suicidal ideation, please contact one of the following hotlines as soon as possible, not us. There is always compassionate help and guidance waiting for you.

I want to republish one of your articles or reference your work in my writings.

If you would like to republish one of our articles online, please read the following instructions. If you want to use some of our material in a book, please properly credit this website, the article’s author, and provide a source URL link to the original article in your “References” section.

Do you accept guest posts?

No, at this time we don’t accept guest posts. (Please do not send through post ideas or requests to post on lonerwolf, these will be ignored, thank you.)

Do you do interviews?

We accept article/text-based interviews for the time being (depending on whether your business aligns with our field of work).

Are you open to outreach marketing emails?

No. Please don’t send us emails regarding sponsored posts, link sharing, new ad systems, or anything we have not directly requested. These emails will be ignored and marked as spam.

I want to send you a physical letter/card/check/present.

That would mean a lot to us! You’re welcome to send snail mail to:

Aletheia & Mateo,

PO BOX 309,

BAYSWATER, WA,

6933,

Australia

If you would love to donate via check, you’re welcome to make it out to “Luna & Sol PTY LTD”.

(We may or may not be able to respond due to our commitments – but know that we LOVE and appreciate the effort taken in sending old fashion mail! It’s so thoughtful and makes us feel more connected to you. If you choose to donate, our heartfelt gratitude goes out to you for making what we do possible! ♡)

I just want to say thank you.

Aww, thank you so much. We love receiving thank you emails! They warm our hearts, make us smile, and remind us of why we do what we do. So feel free to reach out in the contact form below. We’d love to hear from you!

Contact Form